POLICY

OUR POLICY

We kindly ask all clients to book appointments in advance via phone, website, or in person.
Cancellations or reschedules must be made at least 24 hours before your appointment.
Late cancellations (less than 24 hours notice) may incur a cancellation fee or require a deposit for future bookings.
If you arrive more than 15 minutes late without notice, your appointment may be cancelled and counted as a no-show.
Repeated no-shows or cancellations may result in refusal of future bookings.

All prices listed on the website or in-store are indicative and may vary based on technician, materials, or custom design requests.
Payment methods: cash, card, or other accepted options available at the salon.
Extra fees (e.g. nail art, charms, stones, design changes) will be discussed before starting.
No refunds are issued for completed services unless covered under our warranty policy.
Vouchers and promotions are non-refundable and cannot be exchanged for cash.

We guarantee professional service, high-quality materials, and strict hygiene standards.
If your nail enhancement lifts, chips, or breaks within 7 days due to product fault, please return for a free repair.
Warranty does not apply to issues caused by misuse, accidental damage, or improper aftercare.
Please check your nails before leaving the salon — concerns should be raised immediately.

Clients must inform us of any allergies, skin sensitivities, medical conditions, or pregnancy before service.
We reserve the right to refuse service if there’s a potential health risk.
All tools are cleaned and sanitised according to Australian hygiene standards.
The salon is not liable for reactions that occur beyond our control after you leave the premises.

We may take photos of our work (e.g. your nails or hands) for marketing purposes.
If you prefer not to be photographed, please let us know before or during your service.
We respect your privacy and will never share personal images without consent.

Please arrive on time and keep your hands and feet clean before your appointment.
For safety reasons, no food or large drinks are allowed inside the salon area.
We maintain strict cleaning, disinfection, and hygiene practices between clients.
Disruptive or inappropriate behaviour will not be tolerated.

We collect basic personal information (name, phone, email, service history) for booking and service improvement only.
Your data is securely stored and will never be shared with third parties without your consent.
You may request correction or deletion of your personal information at any time, unless retention is required by law.

Results may vary depending on individual nail/skin condition and lifestyle.
The salon cannot guarantee identical results to sample photos or designs.
We are not responsible for indirect damages or losses related to service outcomes (e.g. chipped nails causing delays or missed events).
By using our services, you acknowledge and accept these normal service-related risks.

Malvern Nail reserves the right to update this policy at any time.
The latest version posted on our website is considered the effective and binding one.
Clients are encouraged to review our policy before each booking.